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Day One |
Volunteer Skills |
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Role of Volunteer |
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Wandsworth Police & Victim Support |
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Impacts of Crime |
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Factors affecting recovery |
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Day Two |
Equal Opportunities |
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Boundaries |
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Referral process |
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Individuality of cases |
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Volunteer skills |
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Telephone contact |
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Witness Service |
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Day Three |
Counselling skills |
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Reflection, paraphrasing, summarising |
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Non-verbal communication |
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Egan Model |
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Beginnings, middles and endings |
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Role Plays |
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Working with diversity |
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Working with difficult behaviour |
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Day Four |
Support and Supervision |
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Hate Crimes |
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Working with young victims |
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Allocation process |
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Report forms and documents |
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Introduction to specialised training |
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Volunteer handbook |
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Other agencies and referrals |
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Evening One |
Personal safety and crime awareness |
